Paul Herdsman is a successful businessman born in Kingston, Jamaica. He is the Chief operating officer and co-founder of NICE GLOBAL, which was established in 2014 in Montego Bay, Jamaica. Although he had no experience when he started, he has been able to run the company through knowledge, dedication, and hard work.
Nice Global offers customer retention, cost reduction, and revenue advice to companies. They also provide customer outsourcing services, back-office operations, outsourced emailing, sales management, customer support during off hours among others. Paul Herdsman shared a few tips that made the company to succeed.
Culture Creation and Investment in Players
According to Paul, culture creation is the key to customer retention. Instead of training new staff, it is better to create a working family for the company. Nice Global, for example, has a family feeling in their offices. This promotes employees’ growth. Secondly, he insists on giving employees proper training and development. His company invests heavily in joiners and other employees to make sure that the company performs well.
Rewarding Employees and Understanding Positions
Paul argues that many employees pretend to be busy but they end up wasting a whole day in office. In order to encourage best performers in the company, Nice Global uses key performance indicators to identify hard-working employees. In a company, there are many departments working in coordination with each other. All employees should understand and respect the operations of all business units, a lesson Paul Learnt during his early career.
Recruit Best Employees and Solve Clients’ Problems
Through an employee referral program, Paul has managed to get the best employees for his company. Also, he prefers candidates who are better than him to help grow the company. Proper evaluation through phone calls and face to face interview is done to make sure the person is qualified. According to his observation, businesses that help their clients solve problems are more successful. There is need to focus on the client than the company itself. See This Page for more information.