Tips for A Successful Business By Paul Herdsman

 

Paul Herdsman is a successful businessman born in Kingston, Jamaica. He is the Chief operating officer and co-founder of NICE GLOBAL, which was established in 2014 in Montego Bay, Jamaica. Although he had no experience when he started, he has been able to run the company through knowledge, dedication, and hard work.

 

Nice Global offers customer retention, cost reduction, and revenue advice to companies. They also provide customer outsourcing services, back-office operations, outsourced emailing, sales management, customer support during off hours among others. Paul Herdsman shared a few tips that made the company to succeed.

 

Culture Creation and Investment in Players

 

According to Paul, culture creation is the key to customer retention. Instead of training new staff, it is better to create a working family for the company. Nice Global, for example, has a family feeling in their offices. This promotes employees’ growth. Secondly, he insists on giving employees proper training and development. His company invests heavily in joiners and other employees to make sure that the company performs well.

 

Rewarding Employees and Understanding Positions

 

Paul argues that many employees pretend to be busy but they end up wasting a whole day in office. In order to encourage best performers in the company, Nice Global uses key performance indicators to identify hard-working employees. In a company, there are many departments working in coordination with each other. All employees should understand and respect the operations of all business units, a lesson Paul Learnt during his early career.

 

Recruit Best Employees and Solve Clients’ Problems

 

Through an employee referral program, Paul has managed to get the best employees for his company. Also, he prefers candidates who are better than him to help grow the company. Proper evaluation through phone calls and face to face interview is done to make sure the person is qualified. According to his observation, businesses that help their clients solve problems are more successful. There is need to focus on the client than the company itself. See This Page for more information.

 

Source: http://weeklyopinion.com/2018/06/lessons-entrepreneur-paul-herdsman/

Paul Herdsman Advises Employers And Business Owners To Understand Every Position In The Business

One of the mistakes some employers might make is not understanding the positions of the people in the company. Paul Herdsman does admit that there is value in knowing all of the departments. However, it is important for each person’s role in the company to be understood by the boss. This makes the workings of the company go more smoothly. One reason that Paul Herdsman recommends this is because he has learned that this was important very early on. For one thing, he was sent to every department in the first company he has worked for outside of college. His job as COO of NICE Global was to gather information about every worker and their roles in the company.

 

In the article, “Lessons from Entrepreneur Paul Herdsman”, Herdsman gives six lessons: create culture, invest in the players, reward employees for performing well, understand everyone’s position, find the best people, solve a problem for clients.

 

One thing that Paul Herdsman has learned about this approach is that it increases the chance of unity in the company. When a company is united, then it is more likely to work well and satisfy customers compared to a company where people are against each other. When one makes every department and role of the company known and respected, this can cause people to feel like they are a valuable part of the company. This will also inspire them to work more passionately for the company. Refer to This Article to learn more.

 

One of the best ways to gain good employees is to avoid treating them like their expendable. When employees are made to feel as if they are valuable, then they are going to work with even more passion. Employees that feel like they are surrounded by coworkers that are against them, they are going to be second guessing themselves. This can also diminish the quality of their work. It is not enough to hire good employees, they must also be recognized and appreciated for the work they do. This will give them the confidence to continue on with their day.

 

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